Halo app · Support

Help, when you need it.

Answers for the Halo iPhone app, and how to keep yourself and others safe in the community.

Contact

Support and privacy: clee@anchorpillar.com
Operator: Vipp LLC

Tell us your app version, your iOS version and what happened. Please don’t send journal entries or other private details: we don’t need them to help, and Halo never has access to what stays on your iPhone.

Delete your account

In the app, open You › your Halo account › Delete account: in You, tap your Halo account (it shows your @handle once you have one), choose Delete account, then type DELETE MY ACCOUNT to confirm. When you delete your account:

your profile is deleted, your Circle memberships end, your sign-in sessions are revoked, and your blocks are removed;
your posts and replies are replaced by anonymous placeholders;
your Circle photos stop being viewable immediately, and their files are erased by a daily maintenance job;
copies of your words held in reports are cleared. Records that a report or moderation action happened are kept for safety.

Your journal, sobriety history, birth details and Your Days photos were never on Halo’s servers. To remove them, delete the Halo app from your iPhone, after deleting your account. The Privacy Policy has the details.

If you can’t open the app, email clee@anchorpillar.com. Halo doesn’t know your name, email address or Apple ID, so we can’t find your account from an email alone. The surest way is to install Halo again, sign in with the same Apple ID and delete your account in the app.

Report or block

Every post, reply and person in Together and Circle can be reported, and anyone can be blocked. Use the Report or Block option on the post, reply or person.

Report sends it to a human moderator queue, and a report that someone is unsafe is marked urgent. Moderators can remove posts and replies, and suspend people from Together or from a Circle.
A reported Circle photo is hidden from other members until a moderator reviews it.
Block anyone you don’t want to interact with. A block applies in both Together and Circle: you stop seeing each other’s posts and replies in both. It can’t be undone.

Moderators are not always on duty, and a report is not an emergency alert. If someone is in immediate danger, call your local emergency number first.

Community rules

Halo has zero tolerance for objectionable content and abusive users. You agree to these rules before you post in Together or join a Circle:

Halo is for adults 18 and over.
Be kind. No harassment, bullying, hate, slurs or threats.
No sexual content or sexual solicitation.
No buying, selling or sourcing drugs or alcohol, and no pressuring anyone to drink or use.
No links, phone numbers, email addresses or other contact details.
Keep what people share in a Circle inside that Circle.
Share your own experience, not medical advice.

Moderators remove content that breaks these rules and suspend the people who post it. Automated filtering also screens posts, replies, photo descriptions and names for slurs, threats, sexual solicitation, drug sourcing, links and contact details. It is a first line of defense, not a guarantee: it can miss things, and Halo’s servers don’t screen photos, so please report anything that breaks the rules. The full rules are in the Terms of Use.

Questions

Do I need an account?

No. Today, your daily guidance and your journey work privately on your iPhone without one. You need an account only for the community: Together, Circle and Discover.

Why Sign in with Apple?

It means there is no Halo password to create, remember or leak. Halo receives an identifier from Apple that links you to your account, and doesn’t ask Apple for your name or email address. In Together everyone appears as “Anonymous member”; in a Circle you appear by your @handle or anonymously, as you choose. Members never see your Apple Account or the first name in your Halo profile.

Why is posting paused?

Posting, replying and private messages are open at any time. Moderators aren’t always online; they review reports as soon as they can, and review isn’t immediate. A moderator can pause posting during an incident. When that happens, the app shows that posting is paused, and you can still read, report and block.

How do private messages work?

Members of the same Circle can ask to message each other privately in Messages. A conversation starts only when the other person accepts. Messages are stored on Halo’s server and aren’t end-to-end encrypted. You can report a message, which shares it with Halo’s moderators, or block the person; blocking ends the conversation for both of you.

How do Circle invitations work?

Circles are small monthly groups that begin with a New Moon, and they are invitation-only. Halo admits each member; once you’re admitted, you agree to the community rules and join. Until then you can see the rules, but you can’t post in a Circle. Each Circle holds up to 20 people.

Who can see my Circle photos?

Only that Circle’s admitted members and Halo’s moderators. Before you share, your iPhone checks the photo for faces and doesn’t share it if it finds one. The check can miss faces, so share only photos you’re comfortable with. Before a photo is stored, Halo removes its metadata, including location, and resizes it. If a photo is reported, other members can’t see it until a moderator has reviewed it.

Can I delete what I post?

Yes. You can delete your own posts and replies in Together and in your Circle, including Daily photos. Otherwise, what you share in a Circle stays there, even after you leave it, until a moderator removes it or you delete your account.

Does Halo predict my recovery?

No. Halo’s guidance is symbolic and interpretive. It is worked out on your iPhone from the current sky and the goals you choose, it is not generated by AI, and it never predicts your health or recovery.

Halo is not medical care

Halo is peer support and self-reflection. It is not medical care, therapy, treatment or an emergency service. Stopping alcohol or sedatives suddenly can be dangerous if you are physically dependent, so speak with a healthcare professional first.